Regulations of the www.klamki.eu online store
Valid for sales contracts concluded from 25 December 2014.
The Online Store www.klamki.eu cares about consumer rights. The Consumer may not waive the rights granted to him in the Act on Consumer Rights. Provisions of contracts less favorable to the consumer than the provisions of the Act on Consumer Rights are invalid, and in their place the provisions of the Act on Consumer Rights apply. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights they are entitled to under mandatory provisions of law, and any possible doubts should be explained in favor of the consumer.
In the event of any non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail and shall be applied.
1. GENERAL PROVISIONS
1.1. The Online Store available at the Internet address www.klamki.eu is run by Anna Kudelska-Huk conducting business activity under the name Perfect House Anna Kudelska-Huk entered into the Central Register and Information on Economic Activity of the Republic of Poland. Address of place of business and address for service:
Al. Jana Pawła II 192
21-500 Biała Podlaska
Tax Identification Number: 537-164-15-98
Identification: 061512161
E-mail: kontakt@klamki-drzwiowe.eu
phone: 534 703 421
1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store www.klamki.eu (with the exception of point 9 of the Regulations, which is addressed only to entrepreneurs).
1.3. The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider. Personal data is processed for the purposes, to the extent and based on the principles indicated in the privacy policy published on the Online Store websites. Providing personal data is voluntary. Each person whose personal data is processed by the Service Provider has the right to inspect their content and the right to update and correct them.
1.4. Definitions:
1.4.1. WORKING DAY – one day from Monday to Friday excluding public holidays
1.4.2. REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account
1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
1.4.4. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity - which has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.5. CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws of 1964, No. 16, item 93, as amended)
1.4.6. ACCOUNT – Electronic Service, marked with an individual name (login) and password provided by the Customer, a set of resources in the Service Provider's ICT system, in which data provided by the Customer and information about Orders placed by him in the Online Store are collected.
1.4.7. PRODUCT – a movable item available in the Online Store which is the subject of the Sales Agreement between the Customer and the Seller
1.4.8. REGULATIONS – these regulations of the Online Store.
1.4.9. ONLINE STORE - the Service Provider's online store available at the Internet address: www.klamki.eu
1.4.10. SELLER - SERVICE PROVIDER - Anna udelska-Huk, conducting business activity under the name Perfect House Anna Kudelska-Huk entered into the Central Register and Information on Economic Activity of the Republic of Poland. Address of place of business and address for service:
Al. Jana Pawła II 192
21-500 Biała Podlaska
Tax Identification Number: 537-164-15-98
Identification: 061512161
E-mail: kontakt@klamki-drzwiowe.eu
phone: 534 703 421
1.4.11. SALES AGREEMENT – a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store
1.4.12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Customer via the Online Store
1.4.13. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) a legal person; or (3) an unseatable organizational unit to which the law confers legal capacity; - using or intending to use the Electronic Service.
1.4.14. ACT ON CONSUMER RIGHTS, ACT – Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
1.4.15. ORDER - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding the Product Sales Agreement with the Seller
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Store: Account and Order Form
2.1.1. Account – the use of the Account is possible after completing a total of two consecutive steps by the Customer – (1) filling in the Registration Form and (2) clicking the "Create account" field. In the Registration Form, it is necessary for the Customer to provide the following data of the Service Recipient: name and surname, address (street, house / apartment number, postal code, city, country), e-mail address, contact telephone number and password.
2.1.1.1. The Electronic Account Service is provided free of charge for an indefinite period. The Service Recipient has the possibility, at any time and without giving a reason, to delete the Account (resignation from the Account) by selecting the appropriate option within the Account or by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: reklamacje@klamki-drzwiowe.eu or in writing to the following address: Perfect House Anna Kudelska-Huk, Al. Jana Pawła II 192, 21-500 Biała Podlaska.
2.1.2. Order Form – the use of the Order Form begins when the Customer adds the first Product to the electronic basket in the Online Store. Placing an Order takes place after the Customer has completed a total of two consecutive steps – (1) after completing the Order Form and clicking on the Online Store website after completing the Order Form the "Place an order" field In the Order Form, it is necessary for the Customer to provide the following data regarding the Customer: for a natural person it is a name, surname, street, building number, premises number, postal code, city, country, telephone number, e-mail address and data regarding the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number. Acceptance of the regulations, and clicking the "Confirm order" button (2) Order summary – entering any comments to the order and clicking the "Send order" field – until then it is possible to modify the entered data yourself (for this purpose, please follow the displayed messages and information available on the Online Store website)
2.1.2.1. The Electronic Order Form Service is provided free of charge and is of a one-off nature and is terminated when the Order is placed through it or when the Customer ceases to place an Order through it.
2.2. Technical requirements necessary for cooperation with the ICT system used by the Service Provider:
(1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) web browser: Mozilla Firefox version 11.0 and higher or Internet Explorer version 7.0 and higher, Opera version 7.0 and higher, Google Chrome version 12.0.0 and higher; (4) recommended screen resolution: 1024x768; (5) enabling the ability to save cookies and Javascript in the web browser
2.3. The Customer is obliged to use the Online Store in a manner consistent with the law and good manners, bearing in mind respect for personal rights as well as copyrights and intellectual property of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the facts. The Service Recipient is prohibited from providing illegal content
2.4. Complaint procedure:
2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in points 6 and 7 of the Regulations) the Customer may submit:
2.4.2. in writing to the following address: Al. Jana Pawła II 192, 21-500 Biała Podlaska
2.4.3. in electronic form via e-mail to the following address: reklamacje@klamki-drzwiowe.eu
2.4.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities; (2) requests from the Customer; and (3) the contact details of the complainant – this will facilitate and accelerate the consideration of the complaint by the Service Provider. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
2.4.5. The Service Provider shall respond to the complaint immediately, no later than within 14 calendar days from the date of its submission.
3. CONDITIONS FOR CONCLUDING A SALES CONTRACT
3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with point 2.1.2 of these Regulations.
3.2. The price of the Product shown on the Online Store website is given in Polish zlotys and includes taxes. The total price including taxes of the Product being the subject of the Order, as well as delivery costs (including fees for transport, delivery and postal services) and other costs, and when it is not possible to determine the amount of these fees – about the obligation to pay them, the Customer is informed on the Online Store website when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
3.3. Procedure for concluding a Sales Agreement in the Online Store using the Order Form
3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order in the Online Store in accordance with point 2.1.2 of the Regulations.
3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending by the Seller to the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements about the receipt of the Order and its acceptance for implementation. After checking the order by the service, also in terms of the possibilities and deadline for implementation, the customer will receive a confirmation of acceptance of the order and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3.4. Consolidation, securing and making available to the Customer the content of the concluded Sales Agreement takes place by (1) making these Regulations available on the Online Store website and (2) sending the Customer an e-mail message referred to in point 3.3.2. Rules. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.
4. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
4.1. The Seller provides the Customer with the following methods of payment under the Sales Agreement:
4.1.1. Cash on delivery on delivery
4.1.2. Payment in cash on personal collection
4.1.3. Payment by bank transfer to the Seller's bank account
4.1.3.1. Bank: PKO BP S.A. O/Biała Podlaska
4.1.3.2. Account number: 53 1020 1260 0000 0702 0116 9598
4.1.4. Electronic payments and card payments via the PayU.pl service – possible current payment methods are specified on the Online Store website in the "Payments" tab and on the website of the http://www.payu.pl.
4.1.4.1. Settlements of transactions with electronic payments and payment cards are carried out according to the Customer's choice via the PayU.pl service. Electronic payments and payment card are handled by:
4.1.4.1.1. PayU.pl – PayU S.A. with its registered office in Poznań (registered office address: Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number 0000274399, registration files kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, share capital in the amount of PLN 4,000,000 fully paid, NIP: 779-23-08-495
4.2. Payment deadline:
4.2.1. If the Customer chooses cash payment on personal collection, payment by bank transfer, electronic payment or payment by payment card, the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Agreement.
4.2.2. If the Customer chooses to pay on delivery on delivery, the Customer is obliged to make the payment on delivery.
5. COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT
5.1. Delivery of the Product is available on the territory of the Republic of Poland.
5.2. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including fees for transport, delivery and postal services) are indicated to the Customer on the Online Store website in the "delivery costs" tab in the lower footer of the online store and when placing the Order, including when the Customer expresses the will to be bound by the Sales Agreement.
5.3 Personal collection of the product by the customer is free of charge and available at: Al. Jana Pawła II 192, 21-500 Biała Podlaska on Working Days from 09.00 to 17.00 and on Saturdays from 09.00 to 14.00
5.4. The Seller provides the Customer with the following methods of delivery of the Product:
5.4.1. Courier shipment, cash on delivery courier shipment
5.4.2 Postal item, cash on delivery mail
5.4.3 shipment by Paczkomaty.pl service operated by Inpost
5.5. The term of delivery of the Product to the Customer is up to 6 Working weeks, unless a shorter period is specified in the description of a given Product or when placing an Order. In the case of Products with different delivery dates, the delivery date is the longest given period, which, however, may not exceed 5 Working weeks. The beginning of the period of delivery of the Product to the Customer is counted as follows:
5.4.1. If the Customer chooses the method of electronic payment or by payment card - from the date of crediting the Seller's settlement account.
5.4.2. If the Customer chooses the method of payment on delivery – from the date of conclusion of the Sales Agreement.
6. PRODUCT COMPLAINT
(APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
6.1. The basis and scope of the Seller's liability towards the Customer, if the Sold Product has a physical or legal defect (warranty) are specified by generally applicable law, in particular in the Civil Code.
6.2. The Seller is obliged to provide the Customer with a Product without defects. Detailed information on the Seller's liability for a defect in the Product and the Customer's rights are specified on the Online Store website in the "complaint of goods" tab.
6.3. A complaint may be submitted by the Customer, for example:
6.3.1. in writing to the following address: Al. Jana Pawła II 192, 21-500 Biała Podlaska
6.3.2. in electronic form via e-mail to the following address: reklamacje@klamki-drzwiowe.eu
6.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request a method of bringing the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) the contact details of the complainant – this will facilitate and accelerate the consideration of the complaint by the Seller. The requirements given in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
6.5. The Seller shall respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond to the Seller within the above deadline means that the Seller considered the complaint to be justified.
6.6. In the event that it is necessary for the Seller to respond to the Customer's complaint or to exercise the Customer's rights under the warranty to deliver the Product to the Seller, the Customer will be asked by the Seller to deliver the Product at the Seller's expense to the address Al. Jana Pawła II 192, 21-500 Biała Podlaska. If, however, due to the type of defect, the type of Product or the way it is installed, the delivery of the Product by the Customer would be impossible or excessively difficult, the Customer will be asked to make the Product available to the Seller in the place where the Product is located.
7. OUT-OF-COURT COMPLAINT AND INVESTIGATION PROCEDURES
CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
7.1. Detailed information on the possibility for the Customer who is a consumer to use out-of-court methods of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Protection Competition and Consumers:
http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/sprawy_indywidualne.php
http://www.uokik.gov.pl/wazne_adresy.php
7.2. The Customer who is a consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and redress:
7.2.1. The Customer is entitled to apply to the permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2001 No. 4, item 25, as amended), with a request to resolve the dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on the determination of the rules of organization and operation of permanent consumer arbitration courts. (Journal of Laws 2001, No. 113, item 1214).
7.2.2. The Customer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on trade inspection (Journal of Laws of 2001 No. 4, item 25, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the headquarters and on the websites of individual Provincial Inspectorates of the Trade Inspection.
8.2.3. The Customer may obtain free assistance in resolving the dispute between the Customer and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (m.in. Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl
8. RIGHT OF WITHDRAWAL
(APPLIES TO SALES CONTRACTS CONCLUDED FROM 25 DECEMBER 2014)
8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point 8.8 of the Regulations. To meet the deadline, it is enough to send a statement before its expiry. A declaration of withdrawal from the contract may be made, for example:
8.1.1. in writing to the following address: Al. Jana Pawła II 192, 21-500 Biała Podlaska
8.1.2. in electronic form via e-mail to the following address: reklamacje@klamki-drzwiowe.eu
8.2. An exemplary model withdrawal form is included in Annex 2 to the Act on Consumer Rights and is additionally available on the Online Store website in the "withdrawal from the contract" tab. The consumer may use the model form, but it is not mandatory.
8.3. The withdrawal period begins:
8.3.1. for a contract under which the Seller issues the Product, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Product by the consumer or a third party indicated by him other than the carrier, and in the case of a contract that: (1) includes many Products that are delivered separately, in batches or in parts – from taking possession of the last Product, batch or part or (2) consists in the regular delivery of the Products for a specified period of time – from taking possession of the first of the Products;
8.3.2. for other contracts – from the date of conclusion of the contract
8.4. In the event of withdrawal from a distance contract, the contract shall be deemed not to have been concluded
8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the consumer's statement of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method available in the Online Store). The seller shall refund the payment using the same method of payment as used by the consumer, unless the consumer has expressly agreed to another method of return which does not entail any costs for him. If the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until the Product is received back or the consumer provides proof of its return, whichever occurs first.
8.6. The Consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to send back the Product before its expiry. The Consumer may return the Product to the following address: Al. Jana Pawła II 192, 21-500 Biała Podlaska.
8.7. The Consumer is responsible for the decrease in the value of the Product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the Product.
8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:
8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
8.8.2. The Consumer bears the direct costs of returning the Product
8.9. The right to withdraw from a distance contract is not entitled to the consumer in relation to contracts:
8.9.1. (1) for the provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the start of the service that after the performance of the service by the Seller will lose the right to withdraw from the contract; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to satisfy his individual needs; (4) in which the subject of the service is a Product that is subject to rapid deterioration or has a short shelf life; (5) in which the subject of the service is the Product delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; (6) in which the subject of the service are Products which, after delivery, due to their nature, are inseparably connected with other things; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and whose delivery may take place only after 30 days and whose value depends on fluctuations in the market over which the Seller has no control; (8) in which the consumer has expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the consumer, or provides Products other than spare parts necessary to perform repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or Products; (9) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the packaging was opened after delivery; (10) for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract; (11) concluded by public auction; (12) for the provision of accommodation services, other than for residential purposes, carriage of goods, car rental, catering, leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service; (13) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the consumer before the deadline for withdrawal from the contract and after the Seller informed him about the loss of the right to withdraw from the contract.
9. PROVISIONS CONCERNING ENTREPRENEURS
9.1. This section of the Regulations and the provisions contained therein apply only to Customers and Service Recipients who are not consumers.
9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims against the Seller on the part of the Customer who is not a consumer.
9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
9.4. Upon the release of the Product by the Seller to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product shall pass to the Customer who is not a consumer.
In such a case, the Seller shall not be liable for the loss, loss or damage of the Product arising from its acceptance for carriage until its release to the Customer and for delay in the carriage of the shipment.
9.5. If the Product is sent to the Customer via a carrier, the Customer who is not a consumer is obliged to examine the shipment at the time and in the manner adopted for shipments of this type. If he finds that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.
9.6. In the event of delays in the delivery of goods to the Buyer, caused by delays or non-delivery of goods by the Seller's suppliers or other circumstances belonging to the Seller, the Seller is entitled to withdraw from the contract or change the delivery date, and shall not be liable for the damage suffered by the Buyer. The Seller shall immediately inform the Buyer of the expected delivery date.
9.7. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the Product Warranty towards the Customer who is not a consumer is excluded.
9.8. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating the reasons by sending the Customer an appropriate statement.
9.9. The liability of the Service Provider/Seller in relation to the Customer/Customer who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for any claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but not more than to the amount of one thousand zlotys. The Service Provider/Seller shall be liable to the Service Recipient/Customer who is not a consumer only for typical damages foreseeable at the time of conclusion of the contract and shall not be liable for lost profits in relation to the Customer/Customer who is not a consumer.
9.10 The Buyer is obliged to check with due diligence the goods delivered to him or received by him, and to immediately inform the Seller of any quantitative and quality defects no later than 3 days from the date of delivery or receipt of the goods.
9.11. Any disputes arising between the Seller / Service Provider and the Customer / Service Recipient who is not a consumer shall be submitted to the court competent for the registered office of the Seller / Service Provider.
10. FINAL PROVISIONS
10.1. Contracts concluded through the Online Store are concluded in Polish.
10.2. Amendment of the Regulations:
10.2.1. The Service Provider reserves the right to make changes to the Regulations for important reasons, i.e.: changes in the law; changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations.
10.2.2. In the event of the conclusion of continuous contracts on the basis of these Regulations (e.g. provision of Electronic Services – Account), the amended regulations bind the Customer, if the requirements set out in Articles 384 and 384[1] of the Civil Code have been met, i.e. the Customer has been properly notified of the changes and no Party 9 of 9 has terminated the contract within 14 calendar days from the date of notification. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in the existing ones, the Customer who is a consumer has the right to withdraw from the contract.
10.2.3. In the event of concluding contracts of a different nature than continuous contracts on the basis of these Regulations (e.g. Sales Agreement), amendments to the Regulations will not in any way violate the acquired rights of Service Recipients / Customers who are consumers before the date of entry into force of amendments to the Regulations, in particular amendments to the Regulations will not affect already placed or submitted Orders and concluded, implemented or performed Sales Agreements.
10.3. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services of 18 July 2002 (Journal of Laws of 2002, No. 144, item 1204, as amended); for Sales Agreements concluded until 24 December 2014 with Customers who are consumers - the provisions of the Act on the Protection of Certain Consumer Rights and on Liability for Damage Caused by a Dangerous Product of 2 March 2000 (Journal of Laws of 2000 No. 22, item 271, as amended) and the Act on Special Conditions of Consumer Sales and amending the Civil Code of 27 July 2002 (Journal of Laws of 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from 25 December 2014 with Customers who are consumers - the provisions of the Act on Consumer Rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended); and other relevant provisions of generally applicable law.